Policy

Terms of service.

These terms explain how website requests, appointment bookings, checkout requests, and custom references are treated before final atelier confirmation.

01

Requests are not final orders

Submitting checkout, appointment, or custom order forms creates a request for review.

Availability, pricing, delivery, fitting schedule, and payment are confirmed separately by the atelier.

02

Product presentation

Images and 3D previews help communicate silhouette, mood, and styling direction.

Actual fabric, color, embroidery, and fit may vary based on lighting, materials, and confirmed measurements.

03

Customer information

You are responsible for sharing accurate contact, address, measurement, timing, and reference details.

Incorrect information can delay or change delivery feasibility.

Before checkout

Review the process and policies.

If anything is unclear, contact the atelier before confirming your request.

Need help with this article?

We prepared a message with the article name so our atelier can guide you faster.

Hello Zaine Maison, I need help choosing an article from this month's private drop. Please guide me about sizing, availability, delivery timeline, fitting visit, and checkout steps.
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