Questions
FAQ.
Clear answers for the most common questions before you reserve from the shop or request a custom article.
01
Do I pay online?
No online payment is collected on the website yet. Checkout sends your order request so the atelier can confirm availability, sizing, delivery, and payment details.
02
How soon can I receive an order?
Timelines depend on the article, city, fitting requirements, and monthly capacity. Custom orders require delivery to be more than three days after the sizing date.
03
Can I upload my own design?
Yes. Use the custom order page to upload your reference picture and enter sizing, delivery, address, and availability details. The atelier reviews feasibility and responds with the next step.
04
Are all products made to measure?
Collection articles are adjusted around your measurements and fit preferences. Choose an article from the shop, then select a saved size profile or request a new home tailor visit during checkout.
05
Which cities do you serve?
Current service cities are Lahore · Karachi · Islamabad. Other cities can be requested and confirmed depending on schedule and delivery feasibility.
06
Can I return a custom piece?
Custom and measured articles are reviewed under the returns policy because they are made specifically for the customer. If there is a production issue, contact the atelier quickly so it can be assessed.
07
How do I arrange a tailor visit?
Tailor visits are arranged through the order flow. Choose an article in the shop or submit a custom suit request, then select the new-size/tailor-visit option so the atelier can confirm timing on WhatsApp.
08
How can I contact Zaine Maison?
WhatsApp 0327 747 7744, email hello@zaine.nalexustechnologies.com, or send a message from the Contact page. We usually respond within 2 business hours.
Still unsure?
Send us your question.
Use the contact page for availability, fit, delivery, or custom order questions.