Made-to-measure and custom articles are prepared around customer-provided measurements, fitting notes, or uploaded references.

These orders are not treated like standard ready-to-wear returns, but genuine production issues will be reviewed.

Please contact the atelier within 24 hours of receiving your article if something appears incorrect.

Keep the article unworn, unaltered, and with all packaging while the concern is reviewed.

If the issue can be resolved through a fit adjustment, the atelier will guide the next step.

Final eligibility depends on article type, delivery condition, and the confirmed order notes.